Refund and Return policy

At Just Hoop Apparel, we strive to provide high-quality basketball apparel that meets your expectations. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

1. Returns

  • You have 30 days from the date of delivery to return an item for a refund or exchange.
  • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
  • To initiate a return, please contact us at [your email address] with your order number and the reason for your return. We will provide you with return instructions.

2. Non-Returnable Items
Certain items are not eligible for returns or exchanges, including:

  • Sale items
  • Gift cards
  • Any items marked as "Final Sale"
  • Items that have been altered, damaged, or washed after delivery

3. Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
  • If approved, a refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. Exchanges

  • If you need to exchange an item for a different size or color, contact us at [your email address] with your order details, and we will provide exchange instructions.
  • Exchanges are subject to product availability. If the item is out of stock, we will offer a refund or store credit.

5. Shipping Returns

  • You will be responsible for paying the return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Shipping costs are non-refundable.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [your email address] with photos of the damage and your order details. We will provide instructions for returning the item and will offer a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

  • If you haven’t received a refund yet, please check your bank account and contact your credit card company or bank, as processing times may vary.
  • If you have completed these steps and still have not received your refund, please contact us at [your email address].

Contact Us
If you have any questions about our Refund and Return Policy, please feel free to reach out to us:
Email: [your email address]
Phone: [your phone number]