Shipping Policy

At Just Hoop Apparel, we aim to get your basketball gear to you as quickly and efficiently as possible. Please review the details below to understand our shipping process.

1. Order Processing Time

  • All orders are processed within 1-3 business days after payment is received.
  • Orders are not shipped or delivered on weekends or holidays.
  • If there is a delay in processing your order, we will notify you via email.

2. Shipping Rates & Delivery Times

  • Shipping rates are calculated at checkout based on your location and chosen shipping method.
  • Delivery times may vary depending on your location. Typical delivery times are:
    • Domestic Shipping (USA): 3-7 business days
    • International Shipping: 7-20 business days
  • Please note that delivery times are estimates and may be affected by external factors such as customs processing, weather, or carrier delays.

3. International Shipping

  • We offer worldwide shipping to most countries. However, some regions may have limited shipping options.
  • International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.

4. Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online and monitor its progress.

5. Shipping Delays

  • While we strive to meet our shipping estimates, unforeseen delays may occur due to circumstances beyond our control (e.g., carrier delays or customs). If your shipment is delayed, please contact us at [your email address], and we will assist in resolving the issue.

6. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and provide a resolution, including replacement or refund where applicable.
  • For damaged items, please include photos of the damaged package and product when contacting us.

7. Incorrect Shipping Information

  • Please ensure that the shipping address you provide is accurate and complete. We are not responsible for packages that are undelivered due to incorrect or incomplete addresses.
  • If you realize there is an error in your shipping address after placing an order, contact us immediately at [your email address] so we can correct it before the package is shipped.

8. Shipping Restrictions

  • Certain products may be subject to shipping restrictions in some countries due to regulations or policies. We will notify you if your order cannot be shipped to your location.

Contact Us
If you have any questions or concerns about our shipping policy, feel free to reach out to us:
Email: [your email address]
Phone: [your phone number]